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Heating • Air Conditioning • Heat Pump
info@climatdorais.com FR
450-314-1160

Privacy Policy

This policy comes into effect on September 22, 2023.

Revised on October 3rd, 2026.

Climat Dorais inc. values your privacy. We are committed to complying with the legal provisions of the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), commonly referred to in Quebec as Bill 25.

1. Context

Climat Dorais inc. with Quebec Enterprise Number (NEQ) 1163259725, is a for-profit private company, incorporated as a Corporation.We specialize primarily in the maintenance, service, and installation of air conditioning, heating, and natural gas systems.

When you use our services, you entrust us with your personal information. We understand that this is a significant responsibility, and we make every effort to protect your data and provide you with the ability to manage it..

This privacy policy has been designed to help you understand what information we collect, why we collect it, how long we retain it, how we protect it, and also to explain how you can update, manage, export, and delete your personal information.

2. What types of personal information do we collect and how do we collect it?

The personal information we collect, strictly necessary for the purposes determined before collection, is gathered in various ways, including through our different forms of communication (visual, verbal, written, etc.), as well as through the interactivity of our website.

The collected data must remain limited to the purposes for which it was collected; these purposes cannot be modified once the collection has taken place (unless consent is obtained).

When you visit our website or contact us by phone, email, or other means; as a client, employee, consultant, member, supplier, or partner, Climat Dorais inc. may collect several of your personal information, including:

Information related to your identity and contact information, such as:

  • First and Last Name;
  • Title/Job Function;;
  • Address;
  • Email;
  • Phone Contact;
  • Age, gender, ethnicity;
  • Citizenship status;
  • Information on your identity documents;
  • Photo, video, or audio recordings.

Information about interactions and preferences, such as:

  • Data related to the use of our products and services;
  • Data related to the use of our website and applications;
  • Data regarding your interactions with us, including feedback, messages, and surveys.

Financial and business information, such as:

  • Billing and shipping address information;
  • Payment information;
  • Transaction history;
  • Other similar types of information.

Information about education and employment, such as: :

  • Curriculum vitae;
  • Education level, degrees, and professional certifications;
  • Background checks;
  • References;
  • Medical condition;
  • Occupation;
  • Remuneration;
  • Date of birth;
  • Social insurance number;
  • Banking information.

Technical information, such as:

  • IP address;
  • Type of device used;
  • Operating system;
  • Web browser used;
  • Visited pages;
  • Dates and times of login.

Information about your real estate project and your property, such as:

  • Type of project;
  • Budget;
  • Region;
  • Type of property;
  • Number of floors;
  • Property value;
  • Lot dimensions;
  • Land area;
  • Construction date;
  • Data on maintenance or renovation work carried out on the property;
  • Blueprints, images, photos, and/or videos of the building;
  • Other similar data on the characteristics of a property.

Any other information you provide to us.

Additionally, as explained in the following section, our website uses cookies.

3. Do we use cookies and other tracking technologies?

Our website uses cookies that are strictly necessary for it to function and, only if you accept them, Google Maps cookies. We do not use any advertising cookies or analytics tools.

WHAT ARE COOKIES?

A cookie is a small file stored on your device when you visit a website. It allows the site to remember certain information during or between your visits.

STRICTLY NECESSARY COOKIES

  • lang: remembers the language you chose (French or English). Duration: 1 year.
  • consentement: remembers your choice regarding Google Maps cookies (accepted or declined). Duration: 1 year.
  • PHPSESSID: session cookie that protects the request form against automated submissions (bots). It is deleted when you close your browser.

These cookies cannot identify you and are not shared with any third party.

GOOGLE MAPS COOKIES (WITH YOUR CONSENT)

The Contacts page displays a map provided by Google Maps. If you accept cookies, the map is loaded and Google may receive certain data (such as your IP address) and place its own cookies, in accordance with its own privacy policy. If you decline, the map is not loaded and no data is sent to Google.

HOW TO CHANGE YOUR CHOICE, DISABLE OR DELETE COOKIES?

You can change your choice at any time by clicking the "Manage cookies" link at the bottom of every page of the site.

You also have the option to modify your Internet browser settings to automatically or manually block and delete cookies. For more information on this, please refer to the instructions in the help section of your browser or visit www.allaboutcookies.org to learn more about how to configure or change your browser settings.

— Please note that the request form may not work if you block all cookies. —

4. How do we collect your consent?

COOKIES

On your first visit, a banner asks you to accept or decline Google Maps cookies. None of these cookies are placed before you click "Accept". Cookies that are strictly necessary for the site to function do not require consent. You can withdraw your consent at any time using the "Manage cookies" link at the bottom of every page.

FORMS

By filling out and submitting any forms on our website, you consent to us using your data for the associated service. If sensitive data becomes necessary, a checkbox for explicit consent will be provided. Climat Dorais inc. is not responsible for registration errors, typos, and/or spelling mistakes entered in our forms.

BY PHONE

By giving your consent over the phone, you authorize Climat Dorais inc.to use the information you provide during the telephone conversation for the purposes of the discussed service or transaction. If sensitive data is required, you will be informed and asked to give explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

BY EMAIL

By giving your consent via email, you authorize Climat Dorais inc.to use the email address you provided to contact you and provide information related to our products, services, or specific communications you have requested. Your email consent will be recorded for future reference. If sensitive data needs to be collected through this channel, you will be duly informed and required to give explicit consent. You have the right to revoke this consent at any time by contacting our Privacy Officer.

IN PERSON

When you provide your consent in person, it means that you authorize Climat Dorais inc.to collect and use your personal data for the specific needs of the transaction or ongoing service. Your consent may be obtained through a signature, verbal statement, or direct interaction. If the collection of sensitive data is required as part of this interaction, you will be informed in detail, and your explicit consent will be required. You have the right to withdraw this consent at any time by informing our staff in person or following the appropriate procedures.

5. How do we use your personal information?

We only use personal information that is necessary to fulfill the purposes outlined in this policy or otherwise disclosed at the time of collection.

Generally, we will seek your consent at the time of collecting your personal information. If we intend to use your personal data for a purpose that was not disclosed to you at the time of collection, we will seek your consent before using this information for the new purpose.

We use the information collected for the following purposes:

  • Communicate with you or your company;
  • Identify and authenticate you;
  • Verify the accuracy of your personal information;
  • Process and respond to your inquiries and requests and/or follow up;
  • Provide the product, service, or information you have requested;
  • Conduct business operations;
  • Offer customer service;
  • Send messages, updates, notifications, alerts;
  • Create and maintain our customer and supplier accounts;
  • Process payments and collect unpaid accounts;
  • Send transactional messages (order, delivery, pickup, confirmation, etc.);
  • Provide products and services that meet your needs;
  • To gather statistics;
  • Personalize the content of our website;
  • Better understand your needs and preferences;
  • Recruit staff and process applications;
  • Train our employees;
  • Ensure the operation of the payroll system;
  • Identify errors, fraud, theft, and other illegal activities;
  • Any other purposes for which you otherwise provide your consent.

We are committed not to use your personal data for unspecified purposes without obtaining your prior consent. You have the right to control the use of your personal data and to revoke your consent at any time, in accordance with our privacy policy.

6. To whom do we disclose your personal information?

SERVICE PROVIDERS AND OTHER THIRD PARTIES

While we strive to avoid sharing your personal information with third parties, there may be instances where we engage service providers to perform various tasks on our behalf. This may include IT and cybersecurity management, marketing, as well as data analysis, hosting, and data storage. We only provide them with the personal information strictly necessary for the performance of their tasks.

WEB HOSTING AND EMAILS

We rely on the expertise and services of Optilog Informatique Inc. for hosting our website and managing our emails. The servers used are located in Quebec.

SOCIAL MEDIA

When you interact with us through social media, such as our Facebook page, the personal information you provide is shared with the social media networks themselves and not with us. This information is subject to the respective privacy policies of the social media platforms. Please note that the information you post on social media may become public.

MANAGEMENT SOFTWARE

We make use of various management software to oversee various aspects of our business such as accounting, communication, sending letters and notices, generating reports, as well as preparing statements and declarations. These third parties have their own privacy policies and practices.

OTHER THIRD PARTIES

We may disclose your personal information when we believe such disclosure is authorized, necessary, or appropriate under applicable laws, including:

  • To respond to requests from public and governmental authorities;
  • To protect our operations;
  • To comply with legal procedures;
  • To protect our rights, privacy, security, property, yours, or that of third parties;
  • To enable us to pursue available remedies or limit potential damages we may incur.

7. How long do we retain your personal information?

Climat Dorais inc.retains personal information for as long as necessary to achieve the purposes for which it was collected or used, or as permitted or required by applicable laws. The criteria used to determine our retention periods include the existence of legal obligations to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them).

owever, when this information is no longer needed for business purposes, Climat Dorais inc. takes reasonable steps to permanently destroy or depersonalize it.

We typically retain your personal data for a period of 7 years.

8. How do we protect your personal information?

Climat Dorais inc. implements physical, organizational, contractual, and technological security measures to protect your personal information against loss, theft, unauthorized access, and inappropriate use. Only employees and authorized individuals with a professional and legal need for this information have access. They have been trained and are required to uphold the confidentiality of your data.

We have also established specific procedures and resources to document and manage security incidents under the best possible conditions.

However, as no mechanism can guarantee absolute security, there is always some risk when using the Internet to transmit personal information.

9. Do we collect personal information from children?

Our products and services are not intended for children, and we do not intentionally collect any personal data from minors. If you are a minor, below the age of consent (14 years in Quebec), as per the laws applicable to your place of residence, please do not provide us with personal data without the explicit consent of a parent or guardian.

If you are a parent or guardian and you become aware that your child has provided us with personal data, please contact us.

If we discover that we have unintentionally collected personal data from minors without verifying parental consent, we will immediately take steps to delete this information from our servers, as well as from any other associated website or product/service.

10. How can you review, update, or delete the personal information we collect from you?

At any time, you have the right to access and rectify your personal information. You have the right to request Climat Dorais inc. to consult, modify the use, rectify, or delete your personal data. Please address your request to our privacy officer below.

We will respond to your request within a maximum of thirty (30) days from the date of receipt of the written request and in a structured and commonly used technological format. However, fees may be required to process your request.

11. Changes and Updates to this Policy.

Climat Dorais inc. reserves the right to revise its policy at any time, based on the evolution of its activities, applicable laws, the availability of new technologies, or the introduction of new products, services, or features.

When modifications are made, the date of the last update will be revised and displayed at the top of the policy. We encourage you to regularly check the policy to stay informed of any changes.

If you do not agree with any modification made to the policy, you have the option to close your account and stop using our services. In some cases, you may also choose to opt out.

By continuing to use our services, including our site, after the publication or communication of a modification, you signify your acceptance and consent to the revised terms of the policy.

12. How can you contact us regarding this policy?

If you have any concerns, questions, requests, complaints, or comments related to this Privacy Policy or the way we handle your personal information, please contact our Privacy Officer:

Sébastien Dorais

President

info@climatdorais.com

514-668-7708

Climat Dorais inc.

4242 Stéphanie

Laval (Québec) Canada

H7R6J1

Existing clients only

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